I. GENERAL CONDITIONS

1. The online store available at https://opony4x4.eu is operated by: KERAM Dariusz Marek, ul. Wiejska 16a, 31-464 Kraków, Poland, NIP (Tax ID): 9451914942, REGON: 356841330.

2. All prices provided in the store are gross prices (including VAT) and are expressed in Polish Zlotys (PLN).

3. Conclusion of the contract: The sales contract is concluded at the moment the Store confirms the acceptance of the order for fulfillment (by sending an e-mail about the change of the order status).

II. PLACING AND FULFILLING ORDERS

1. Orders can be placed through the store's system (without the need to create an account) or by phone: +48 500 61 98 71.

2. The Store reserves the right to cancel an order in the absence of physical availability of the goods in the warehouse, of which the Customer will be informed immediately.

3. Order fulfillment time is usually from 1 to 5 business days, unless otherwise specified in the product description.

III. DELIVERY AND PAYMENTS

1. Delivery costs are covered by the Buyer. They are calculated automatically in the basket based on the dimensions of the tires.

2. Payment methods: Prepayment, Cash on delivery, Cash/Card on pickup, and fast online payments Paynow (mElements S.A.) and Przelewy24 (PayPro S.A.).

3. Shipment verification: It is recommended that the Buyer checks the condition of the shipment in the presence of the courier. In the event of damage during transport, preparing a damage report will facilitate the complaint process.

IV. RETURNS AND COMPLAINTS

1. Right of withdrawal: The consumer has the right to return the goods without giving a reason within 14 days from the date of receipt of the shipment.

2. Return costs: The consumer bears the direct costs of returning the goods. If the goods, due to their size (bulky items), cannot be returned by standard mail, the Buyer must expect the cost of courier transport in accordance with the price lists of logistics operators (depending on weight and dimensions).

3. Return address: Due to shipping from various warehouses, please contact us at [email protected] before returning the goods to indicate the correct return warehouse address.

4. B2B: In the case of a sale that is not a consumer sale (purchase for a company/NIP), the Seller's liability under the warranty (rękojmia) is excluded (Art. 558 § 1 of the Polish Civil Code).

5. The Store considers complaints within 14 days based on the proof of purchase.

V. FINAL PROVISIONS

1. In matters not regulated herein, the provisions of the Civil Code and the Act on Consumer Rights shall apply.

2. The consumer has the possibility to use out-of-court methods of settling complaints, including through the ODR platform: http://ec.europa.eu.

3. Personal data is processed in accordance with the Privacy Policy.